Service Manager

Ascendance Truck Centers•Erie, PA

12d

About The Position

Ascendance Truck Centers is seeking a motivated, full-time Service Manager to lead its Service Department at a commercial truck sales and leasing dealership. The Service Manager provides direction to service personnel, delegates assignments based on business needs, and answers questions about current and future work. The role manages department operations, including employee training, recruiting, interviewing, performance appraisals, and potential discipline or termination matters. The Service Manager develops and monitors the annual budget, tracks market conditions, and creates and implements strategies to achieve the dealership’s service, customer satisfaction, operating, and profitability objectives. The successful candidate has comprehensive management experience and a track record of building a successful team and operation. A combination of education, training, or experience that provides the required knowledge, skills, and abilities may be considered.

Requirements

3–5 years of management experience.
Experience in heavy-duty truck or engine repair and installation.
Ability to troubleshoot and diagnose service issues and resolve complaints.
Ability to listen, communicate effectively, and resolve conflicts with customers, employees, and coworkers.
Experience in employee supervision and personnel administration, preferably in a service technician environment.
Ability to read instructions, work orders, and specifications.
Excellent verbal and written communication skills.
Ability to operate computers and business applications.
Strong problem-solving skills.
Goal-oriented and results-focused.
Additional training in heavy-duty trucks is required.
Class A or B commercial driver's license, or willingness to obtain one.

Nice To Haves

Skills in welding, electrical, and hydraulic systems.
Post-high-school education is preferred.

Responsibilities

Maintain high service standards and customer satisfaction, ensuring quality work meets customer needs.
Oversee the safe, efficient, and profitable operation of the Service Department and accomplish sales objectives through development of a high-performing team.
Establish department goals and objectives, measure progress, analyze results, and make improvements as needed.
Recruit, orient, and train employees; counsel and discipline employees; communicate job expectations; plan and review compensation actions; and enforce policies and procedures.
Contribute information and analysis to strategic plans and reviews; implement production, productivity, quality, and customer-service standards; complete audits; identify system improvements; and implement changes.
Prepare annual sales and service budgets, schedule expenditures, analyze variances, and initiate corrective actions to meet financial objectives.
Forecast and develop annual sales, service escalation, and maintenance revenue quotas, projecting expected sales volume and profit for existing and new products.
Manage labor, materials, and other costs associated with Service Department operations.
Develop and implement plans to improve efficiency and maximize the Service team's profitability.
Train and provide technical assistance to the service team as needed.
Coordinate service with other departments as needed.
Develop written estimates, quote bids, and schedule jobs.