Service Manager

Hy-Vee, Inc.•Plymouth, MN

13d•$16 - $20•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and helps wherever needed in the store. The position also involves employee training and performance evaluation, safety enforcement, merchandise and delivery oversight, reviewing managerial and personnel data, and handling select financial transactions and confidential information.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to meet the physical requirements applicable to the role, including frequent standing and walking and repetitive reaching and bending.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Promote positive employee relations and a store atmosphere of friendliness, teamwork, and accountability.
Prepare and adjust work schedules, assign duties, and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Address customer issues promptly and professionally and ensure proper customer service throughout the store.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll processes.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortments and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.