Service Manager

Hunter Recruitment Advisors•Orange, CA

11d•Onsite

About The Position

Barker and Sons Plumbing is hiring a Service Manager in Orange, California. This front-line leadership role trains, coaches, and develops field operations staff and oversees sales and service processes, communication between office and field staff, field KPI performance, and compliance with field policies and procedures. The Service Manager works with the Operations Manager and Dispatch to support technician performance, customer service, staffing, and business objectives.

Requirements

At least 5 years of service manager experience in home services, automotive, or a related field.
Ability to inspire personal and professional growth in team members.
Ability to provide exceptional customer satisfaction and drive team performance toward business objectives.
Detail-oriented, highly organized multitasker with presentation skills and the ability to communicate confidently and decisively in a fast-paced, goal-driven environment.
Strong leadership and coaching abilities, with demonstrated success developing high-functioning teams.
Excellent communication and interpersonal skills.
Knowledge of safety regulations and compliance standards.
Proficiency with Microsoft Office and service management software.
Ability to analyze financial and operational data to make informed decisions.
High school diploma or GED equivalent.
Neat, clean-cut appearance.
Ability to pass a criminal background check and drug test.
Valid California driver’s license and clean driving record.

Nice To Haves

Experience managing residential service plumbers.
Technical knowledge of plumbing systems.
Additional technical or trade school education.

Responsibilities

Teach the company’s service model to incoming technicians and conduct weekly ride-along training.
Monitor whether camera technicians properly execute the sewer sales process.
Recruit, hire, train, and develop field technicians; facilitate onboarding for new technicians.
Partner with Dispatch to align the opportunity process with field performance.
Participate in daily meetings to review results and communicate action plans.
Review critical data with the Operations Manager and provide targeted coaching and feedback.
Drive team performance toward business goals and objectives.
Work with the Operations Manager to develop a weekly meeting schedule and 90 days of meeting content.
Review KPIs, performance management, and individual employee development plans regularly.
Identify performance gaps among apprentices and technicians and develop training programs to address them.
Establish staffing and retention models to meet customer needs.
Liaise among customers, technicians, and staff to ensure service issues are handled appropriately.
Set performance expectations, hold the team accountable, and inspire technicians to achieve their goals.
Follow up on pending sales, invoicing, and financing.
Develop technician and apprentice work schedules and process PTO requests.

Benefits

Competitive starting salary of $110,000–$120,000, depending on experience, plus bonus opportunity.
Medical, dental, vision, and life insurance.
401(k) with a 5% company match.
Paid time off accrued over time.
Flexible schedules.
Company-paid holidays.
Full-time work year-round and guaranteed work.
Company-provided service truck.
Ongoing technical training and customer-interaction coaching.
Company-provided uniforms.
Company outings and a supportive team atmosphere.