Service Manager

EquipmentShare • Columbia, MO

3d • Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Columbia, Missouri. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees the quality and coordination of equipment service. The role uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues using data from a wide range of equipment makes and models. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

The manager schedules repairs for customer- and company-owned rental equipment, supports customer relationships and satisfaction, responds to customer communications, develops employees, and helps maintain a safe work environment. Other duties may be assigned as needed. Employment is contingent on passing a background check; this safety-sensitive role also requires passing a 10-panel drug screen.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay up to date on EquipmentShare products and services.
• Ability to work competitively while thriving in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
• Must pass a 10-panel drug screen for this safety-sensitive position.
• Employment is contingent on passing a background check.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience leading maintenance teams.
• Experience or a background in the construction industry.

Responsibilities

• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Create, assign, and monitor work orders using company technology.
• Track machine service intervals, order parts, and use equipment data to diagnose issues and determine corrective actions.
• Maintain and nurture customer relationships, keep customers informed about ways EquipmentShare can support their businesses, and promote customer satisfaction.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Competitive compensation consisting of base salary plus participation in the Company Profit Sharing Plan.
• Company-provided truck.
• Medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED