Service Manager

Tolin Mechanical Systems Company • Phoenix, AZ

12d

About The Position

Tolin Mechanical is seeking an experienced Service Manager for its Phoenix Branch. Service Managers lead teams in delivering excellent customer service and meeting client needs and commitments. They are responsible for the profitable execution of assigned maintenance and project work, with a focus on client retention. The role ensures work complies with applicable state, local, and federal requirements and is performed ethically and in accordance with company safety standards and established management processes. The Service Manager also manages the financial health of the business unit, balancing customer satisfaction with project financial results.

The average starting salary is $75,000 to $95,000, with an incentive plan paid as a percentage of maintenance agreement profitability. Compensation considers combined experience, education, skills, and knowledge. The position includes company-provided benefits and resources.

Requirements

• At least 3 years of service management experience in facilities, HVAC, or energy/sustainability services.
• Associate degree; a technical focus is preferred.
• At least 18 years of age.
• High school diploma or GED.
• Strong written and verbal English skills.
• Valid driver's license and a driving record in good standing.
• Excellent logistics, communication, and management skills.
• Professional image.
• Knowledge of the business environment in the Phoenix region.

Nice To Haves

• Business-to-business sales experience.
• Associate degree with a technical focus.

Responsibilities

• Manage projects, scheduling, and assets.
• Manage costs, billings, and collections.
• Maintain profitability goals and positive cash flow.
• Evaluate contractual scopes of work.
• Review financial reports and proactively address issues.
• Prepare cost estimates and support sales on proposals and negotiations.
• Manage and mitigate financial risks.
• Lead teams in delivering customer service and meeting client needs and commitments.
• Ensure work complies with applicable legal requirements, company safety standards, and ethical expectations.

Benefits

• Medical, dental, and vision plan
• Life insurance
• Long-term disability
• Flexible Spending Accounts
• 401(k) plan
• Profit sharing based on company performance
• Tuition reimbursement
• Car allowance
• Company cell phone
• Gas card
• Paid holidays
• PTO
• Professional training and development
• Incentive plan paid as a percentage of maintenance agreement profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree