Service Manager

Simi Valley Toyota•Simi Valley, CA

13d•$70,308 - $70,800•Onsite

About The Position

The Service Manager is responsible for overseeing all aspects of the service department. The Service Manager will lead a team of technicians, service advisors, and support staff to ensure the highest level of customer satisfaction and efficiency in servicing vehicles.

Requirements

High school diploma or equivalent; technical or vocational training in automotive repair is preferred.
At least 3 years of experience in a leadership role in a service department at an automotive dealership.
Strong communication, interpersonal, and customer service skills.
Proficiency in computer software and systems used in automotive repair and service departments.
Ability to work well under pressure and prioritize tasks effectively.
Valid driver's license and clean driving record.

Nice To Haves

technical or vocational training in automotive repair is preferred.

Responsibilities

Manage and supervise all service department employees, including technicians, service advisors, and support staff.
Monitor and analyze key performance indicators (KPIs) to ensure department goals are met or exceeded.
Develop and implement strategies to increase service department revenue and profitability.
Ensure the highest level of customer service and satisfaction by resolving customer concerns and complaints in a timely and professional manner.
Maintain a clean, safe, and organized work environment in the service department.
Communicate with customers to provide updates on the status of their vehicles and recommend necessary repairs or maintenance.
Work closely with the parts department to ensure timely availability of parts needed for repairs.
Train and mentor service department employees to enhance their skills and knowledge.
Stay current on industry trends and developments to proactively address challenges and opportunities in the service department.