Service Manager - Electrical
About The Position
StrongBuilt Plumbing & Air is a residential service company specializing in electrical, plumbing, heating, and air services. Founded in 2015, the veteran-owned company describes a culture focused on growth, development, and retention. The Electrical Service Manager leads the electrical service team and oversees efficient department operations while maintaining the company’s service standards. The position offers a path toward broader leadership, with the company committed to investing in the employee’s long-term success. The role is primarily office-based, with frequent field visits and technician ride-alongs. Travel may be up to 25%. Evenings, weekends, or overtime may be required to support customer and operational needs. Physical demands include occasional lifting up to 50 pounds, bending, kneeling, and working in confined spaces during field support.
Requirements
- High school diploma or equivalent.
- At least 5 years of electrical service experience, including at least 2 years in a leadership or management role.
- Valid driver's license and clean driving record.
- Strong technical knowledge of electrical service, troubleshooting, and repair practices.
- Leadership, coaching, and team development skills.
- Strong communication, customer service, and problem-solving abilities.
- Ability to pass a background check and drug screening.
Nice To Haves
- Associate's or Bachelor's degree in Business, Management, or a related field.
- Journeyman or Master Electrician license; requirements may vary by state.
- Proficiency with ServiceTitan or similar field/service management software.
Responsibilities
- Lead, coach, and mentor electrical service technicians to meet performance goals and support career development.
- Conduct regular team meetings, ride-alongs, and performance reviews.
- Oversee technician scheduling, routing, and daily assignments.
- Monitor job progress to ensure timely completion, efficiency, and quality workmanship.
- Provide technicians with technical support and problem-solving assistance.
- Ensure compliance with NEC, OSHA, and local regulations.
- Resolve escalated customer concerns professionally and promptly.
- Review estimates, invoices, and recommendations for accuracy and professionalism.
- Track performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction.
- Monitor job costing, labor utilization, and department profitability.
- Manage inventory, tools, and equipment using ServiceTitan or company systems to control costs and ensure availability.
- Recruit, onboard, and train new team members.
Benefits
- Weekly pay with incentives and bonuses.
- 401(k) retirement plan with company match.
- Holiday pay, vacation pay, and paid time off.
- Company events and parties.
- Medical, dental, vision, and life insurance.
- Long- and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
