Service Manager

Bridgestone • Antioch, CA

10d

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also supports customer service, shop operations, and sales while ensuring compliance with quality standards and company policies.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver’s license maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team, and support teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, using automotive expertise and interpersonal skills to build customer relationships.
• Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide the front of the shop with insights that support product and service sales and revenue generation.
• Select, coach, lead, train, and supervise vehicle technicians.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED