Service Manager (Multifamily, Downtown Raleigh)

Kane Realty Corporation•Raleigh, NC

21d•Onsite

About The Position

Kane Realty Corporation is seeking a Service Manager for a multifamily property in downtown Raleigh, North Carolina. The Service Manager is responsible for the overall maintenance and asset preservation of the property, including maintaining electrical and mechanical equipment and general cleanliness and safety. The role supervises custodial and grounds personnel and ensures timely, satisfactory fulfillment of resident work orders, emergency maintenance issues, and preventive maintenance programs. The Service Manager leads on-site maintenance staff, supports the property's operational and financial performance, and ensures the physical aspects of the property meet company standards and applicable laws. The position also requires maintaining accurate maintenance documentation, managing supplies and vendors, monitoring safety and regulatory requirements, and helping maintain resident satisfaction. The maintenance supervisor reports to the property manager.

Requirements

Must have a Wake County CFO designation to properly handle Freon.
Must have a Wake County CPO designation to ensure appropriate chemical balance in property swimming pools and fountains.
Strong leadership skills.
Positive attitude.

Responsibilities

Ensure the physical aspects of the property meet company standards and applicable laws.
Interview, select, recommend hires, train, and supervise maintenance department staff.
Provide operational training and technical direction, and assist staff in investigating and resolving problems.
Assign and check work; lead on-site maintenance staff and participate in diagnosing and repairing HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance issues.
Arrange movement and installation of equipment and furnishings in offices and common or amenity areas.
Track service request status in computer systems, close completed records, and investigate and resolve overdue service orders.
Monitor move-in and move-out inspections, orient new residents to apartment unit operations, and respond to questions as requested.
Monitor inventories of parts, supplies, and materials; place orders to maintain prescribed inventory levels.
Ensure parts, materials, and supplies are stored properly and the shop is maintained in a safe, orderly condition.
Support the property manager in meeting the property budget and proactively controlling expenses.
Complete mechanical walks on new construction properties.
Work with and develop relationships with third-party vendors on projects that cannot be handled by on-site maintenance staff.
Establish maintenance and preventive maintenance schedules and routines consistent with company policy.
Keep maintenance documentation current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire life and safety records, compactor logs, and pool logs; ensure records meet requirements.
Check warranty information, ensure repairs meet warranty requirements, and contact vendors to resolve outstanding issues.
Stay informed about new city and state regulations and restrictions concerning maintenance procedures and health, safety, and environment.
Observe property grounds and facilities and resolve safety hazards, property damage, or unsightly conditions; report unusual or serious problems to management.
Provide leadership or assist leasing and management staff as necessary in emergency situations.
Prepare periodic or special reports and data relating to maintenance activities and statistics.
Maintain electrical and mechanical equipment, general cleanliness, and property safety; supervise custodial and grounds personnel.
Ensure timely and satisfactory fulfillment of resident work orders, emergency maintenance issues, and preventive maintenance programs.
Ensure maintenance staff maintain a positive attitude and that resident satisfaction remains a top priority.