Service Manager

Titan Machinery•Wagner, SD

13d

About The Position

The Service Manager manages a store’s service operations and works to ensure top-notch customer satisfaction. The role oversees service operations with a focus on professionalism, safety, and efficiency, helping the dealership meet and exceed industry standards. The position is suited to someone passionate about heavy equipment who thrives in a fast-paced environment and values precision in mechanical work.

Requirements

At least 2 years of related experience, related military experience, or related education/training such as a degree or certificate.
Ability to travel up to 30% of the time and work flexible hours.
Ability to effectively lead and manage people.

Responsibilities

Understand key financial drivers and ensure the service department meets or exceeds its goals.
Market services to maintain a consistent income stream and steady workflow.
Manage department workflow, work schedules, employee schedules, and customer work orders to meet financial and operational goals.
Handle customer inquiries and communications, including repair estimates and complaint resolution.
Supervise and schedule employees.
Maintain accurate, thorough, and timely service records, work orders, and other documentation.
Uphold environmental, health, and safety regulations.
Ensure all vehicles meet legal requirements.

Benefits

Comprehensive health and dental coverage.
Health Savings Account with up to $1,200 tax-free contributed annually by Titan Machinery.
Eight paid holidays, competitive paid time off, and paid company volunteer hours.
401(k) with company matching beginning on the first day of employment.
100% paid pregnancy-related leave and parental bonding leave.
Additional voluntary benefits, including vision insurance, life insurance, and short-term disability.
Additional leave benefits, including bereavement leave and leave for volunteer EMTs and firefighters.
Safety equipment reimbursement.
Uniforms provided and laundered at no cost.
Performance-based incentives.