Service Manager

EquipmentShare•Phoenix, AZ

11d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Phoenix, Arizona. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to manage work orders, track service intervals, order parts, and diagnose equipment issues. The role coordinates repair work for customer- and company-owned rental equipment, oversees service quality, and maintains customer relationships by providing responsive support and keeping customers informed about services that may help their businesses. The position also includes employee training and development and maintaining a safe work environment. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m. Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Ability to work competitively in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Construction industry experience or background preferred.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Create, assign, and monitor work orders using company technology.
Track machine service intervals and order parts.
Use equipment data to diagnose issues, identify root causes, and determine corrective actions.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain and develop customer relationships to support customer satisfaction and keep customers informed about additional ways EquipmentShare can support their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.