Service Manager

Palmen CDJR of Racine • Racine, WI

82d • Onsite

About The Position

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promoting important trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI/NPS) and ultimately grow revenue in line with targeted business and financial objectives. We've recently updated our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the BEST to grow our family here at Palmen and our wages and benefits reflect that.

Requirements

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience
• Intermediate computer proficiency is required; CDK/ADP experience a plus
• Top level management skills with an impeccable work ethic, and positive attitude
• Strong communication and collaboration skills, always professional, a team player, passionate, driven
• Valid driver’s license with an acceptable driving record
• Must be willing to submit to a drug screen and background check
• All applicants must be authorized to work in the U.S.

Nice To Haves

• CDK/ADP experience a plus

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI
• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees
• Serving as a liaison between service advisors, technicians and customers
• Manage and Hire Service Department employees - technicians and service advisors
• Prioritize required services

Benefits

• Paid Time Off
• flexible scheduling
• Health, dental, and vision insurance
• 401K program with company match
• Discounts on vehicle purchases and parts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed