Lucilles - Service Manager/PIC

Hofman Hospitality Group•Tustin, CA

19d•$19 - $23•Onsite

About The Position

The Service Manager is responsible for assisting with management of front-of-house operations at a full-service, fast-paced restaurant. The role follows standardized policies to support efficient, friendly service and profitable operations. The Service Manager contributes to staffing and department operations, supports purchasing and inventory practices, fosters a positive team atmosphere, delivers guest service, handles administrative and financial reporting requirements, and helps maintain a safe and compliant workplace. The position may also assist other team members when needed and perform other duties as assigned.

Requirements

Must be at least 21 years old at the time of application.
High school diploma or GED equivalent required.
At least 1 year of previous restaurant management or supervisory experience required.
Ability to successfully pass a post-offer, pre-employment background check.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Moderate supervisory and leadership skills, including evaluating performance, appraising, and taking disciplinary action when necessary.
Ability to read and analyze financial data, figures, and computer-generated transcriptions.
Ability to use restaurant management equipment and tools, including a point-of-sale system, HRIS, and draft beer system.
Knowledge of and ability to comply with and enforce health, safety, and personal hygiene policies, standards, and laws.
Knowledge of full-service restaurant operations, food, and alcoholic beverages.
Ability to speak, read, write, and understand English.
Basic computational ability.
Proficiency with Microsoft Office Suite or related software.
Ability and willingness to work evenings, holidays, and weekends.

Nice To Haves

Associate, bachelor's, or other advanced degree.
Two to five years of previous restaurant management or supervisory experience.
ServSafe or equivalent Food Safety Manager Certification.

Responsibilities

Contribute to staffing responsibilities, including hiring, training, scheduling, performance management, and separation.
Assist in leading a department, including operations, planning, development, ordering, inventory, and scheduling.
Assist with purchasing, storing, using, and rotating food and beverage products and supplies while minimizing waste and loss.
Create a positive team atmosphere that encourages accountability and high standards of food, beverage, service, and hospitality.
Manage and engage team members, promote cooperation and morale, treat team members fairly and respectfully, and lead with commitment and passion.
Deliver excellent guest service, including personally greeting and engaging guests.
Resolve guest complaints politely, effectively, and in a friendly manner.
Participate in administrative requirements, including cash handling, financial reporting, posting, goal setting and achievement, governmental compliance, and legally required reporting.
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and workplace safety procedures, including food handling, storage, temperature controls, daily safety inspections, IIPP compliance, and legal regulations.
Provide regular, accurate, computerized operations reports to executive management.
Help perform other team members' duties, such as front desk, server, or cook tasks, when needed due to unexpected absences or extra volume.
Assist with achieving or exceeding financial objectives by analyzing variances and recommending corrective actions.
Minimize and control costs by reviewing portion control and preparation quantities, minimizing waste, and ensuring high-quality preparation.
Collaborate with sales and catering teams to promote and book events.
Adhere to and enforce applicable local, state, and federal laws, rules, and regulations.
Perform other duties as assigned.