General Manager/PIC

Polaris Pharmacy Services • Livermore, CA

1d • $163,000 - $166,000 • Onsite

About The Position

The General Manager leads the operations of a designated Polaris Pharmacy Services pharmacy, developing and implementing strategies to improve operational excellence and customer service. The role is accountable for the accurate delivery of medications to the right destination at the right time, while meeting operational targets and maintaining federal, state, and local compliance.

The General Manager ensures resources are effective, works with internal partners on customer risks and opportunities, improves pharmacy and supply-chain processes, and implements enterprise-wide standards. The position also oversees staff training, engagement, coaching, and development, and is responsible for location performance metrics, employee engagement, and compliance.

Requirements

• Operations management experience, including responsibility for managing workflow, resources, quality, and compliance.
• Bachelor's degree or related experience.

Nice To Haves

• Licensed pharmacist in the state of practice and in good standing.
• Demonstrated track record of operations management.
• Demonstrated track record of maintaining and improving customer satisfaction.
• Relevant experience in healthcare or customer service.
• Ability to diagnose operational challenges and deliver solutions in real time.
• Ability to hold teams accountable in a fair, supportive, and equitable manner.
• Ability to drive operational improvements and related metrics.
• Track record of proactively addressing issues in a timely and decisive manner while considering broader organizational dynamics.
• Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple business customers.
• Track record of building high-performing teams and developing key talent.
• Demonstrated track record of leading using Polaris Leadership Competencies.

Responsibilities

• Run the operational performance of a designated pharmacy to achieve operational targets while maintaining federal, state, and local compliance requirements.
• Ensure appropriate resources are mobilized and operating effectively to meet customer commitments.
• Consult with internal partners to develop action plans addressing customer risks and opportunities.
• Apply expertise in supply chain and pharmacy operations to improve processes and efficiency at the pharmacy location.
• Implement enterprise-wide standard processes, programs, and procedures within the pharmacy location.
• Ensure medication delivery routes meet customer needs.
• Train and engage pharmacy staff to deliver on pharmacy goals.
• Coach and develop direct reports.
• Take responsibility for overall location operating metrics, employee engagement, and compliance.

Benefits

• 23 annual PTO days for qualifying full-time employees; PTO covers holidays, vacation, sick leave, and personal leave.
• Medical, dental, vision, and life insurance for full-time employees.
• 401(k) available to part-time and full-time employees.
• Short-term and long-term disability insurance.
• Tuition reimbursement.
• Competitive pay with annual performance reviews and merit-based raises.
• Career growth potential.
• Annual on-site voluntary flu vaccines.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager