Service Manager

Beztak Development Property Management • Murfreesboro, TN

13d

About The Position

Arbor Brook is seeking a dedicated and experienced Service Manager to oversee the daily operations of its service department in Murfreesboro, Tennessee. The role focuses on customer satisfaction, efficient workflow, and effective team management. Applicants are asked to submit a resume and cover letter.

Requirements

• Proven experience in a service management role or similar position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skills with a customer-focused approach.
• High school diploma or equivalent.

Nice To Haves

• Familiarity with service management software and tools.
• Additional relevant certifications.

Responsibilities

• Manage and supervise the service team to ensure timely, high-quality service delivery.
• Coordinate service schedules and workflow to improve efficiency and customer satisfaction.
• Handle customer inquiries, complaints, and service issues professionally and promptly.
• Maintain accurate records of service activities, parts inventory, and customer interactions.
• Train, mentor, and evaluate service staff to encourage continuous improvement and professional development.
• Collaborate with other departments to support seamless service operations and customer experience.
• Monitor service department performance metrics and implement improvements as needed.
• Ensure compliance with company policies, safety regulations, and industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED