Service Manager

Hy-Vee, Inc.•Iowa City, IA

11d•Onsite

About The Position

The Service Manager supervises and coordinates employees across store departments to keep operations running smoothly and provide prompt, friendly customer service. The role leads by example, manages employee schedules and assignments, handles customer concerns, oversees merchandising and compliance, and supports work at any level when needed. The Service Manager also trains and evaluates employees, helps maintain a safe work environment, manages merchandise and store data, performs certain customer transactions, and handles confidential business and personnel information. The position is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those roles or others designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt and friendly customer service throughout the store.
Promote positive employee relations and a culture of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up on task completion.
Supervise and coordinate store employees across departments in the Department Manager's absence, or perform work at any job level as needed.
Address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost reduction programs and changes to merchandise assortments and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.