Service Manager

Legend Management Group • Dulles, VA

13d

About The Position

The Service Manager oversees the overall appearance and maintenance needs of an apartment community. This role maintains curb appeal, manages the service team, coordinates apartment make-readies and move-in/move-out schedules, performs general maintenance and preventative maintenance, and oversees construction and rehabilitation needs. The Service Manager reports to the Property Manager.

The role leads, mentors, trains, and develops team members; manages maintenance repairs and upkeep; oversees preventative maintenance programs and documentation; coordinates contractors and vendors; and manages maintenance expenses, inventory, payroll, overtime, and snow removal. The Service Manager may need to work weekends or evenings and be on call for after-hours emergencies. The position requires the ability to lift up to 50 pounds, climb stairs, use ladders, and work in varying weather conditions.

Legend Management Group is an apartment management group with communities in Maryland and Virginia. The company describes its culture as guided by the values People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower. It states that it is an equal opportunity workplace and has a mandatory COVID-19 vaccination policy.

Requirements

• High school diploma or equivalent.
• At least 2 years of facilities, residential, or multifamily maintenance experience.
• At least 1 year of experience as an Assistant Service Manager or Service Manager in multifamily housing.
• HVAC and EPA certification (CFC Universal).
• Reliable transportation and a valid driver’s license.
• High level of skill in all areas of apartment maintenance.
• Ability to lift up to 50 pounds, climb stairs, use ladders, and work in varying weather conditions.

Responsibilities

• Lead by example and model behaviors consistent with the company’s core values.
• Follow up on resident service requests and ensure their completion.
• Hire, lead, mentor, train, and develop team members.
• Support the service team, identify development opportunities, and hold team members accountable for building and work-area conditions.
• Work with the on-site team to manage maintenance repairs and property upkeep.
• Manage the make-ready process to prepare apartments for move-in.
• Perform and oversee projects that improve curb appeal and building systems, and monitor contractor performance.
• Schedule, monitor, and conduct preventative maintenance on equipment and electrical, plumbing, HVAC, carpentry, drywall, exterior structural, and appliance systems.
• Develop scopes of work for improvements and services and identify qualified contractors to bid on the work.
• Direct the preventative maintenance program and ensure completion and documentation.
• Manage expenses in accordance with owner goals and minimize costs through proposals, pricing negotiations, and budgeting.
• Maintain vendor relationships, negotiate pricing, manage inventory within budget guidelines, and collaborate on the approved vendor list.
• Manage and control payroll, overtime, and snow removal.
• Work weekends or evenings if needed and be on call for after-hours emergencies.
• Pursue professional development, stay current with industry trends and changes, and attend training.

Benefits

• Great compensation package and bonus plan, including $11,000 annual bonus potential.
• 100% employer-paid health insurance.
• Dental and vision insurance.
• Paid holidays, vacation, sick leave, administrative leave, and bereavement leave.
• Company-matched 401(k).
• Apartment rent discount.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED