Service Manager

EquipmentShare•Pittsburgh, PA

11d•Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Belle Vernon, Pennsylvania. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders; track equipment service intervals; order parts; and diagnose equipment issues using data from multiple makes and models. The role oversees service quality, schedules repairs for customer and company-owned rental equipment, and supports customer satisfaction through timely communication and problem resolution. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Superior customer service, teamwork, and verbal and written communication skills.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
High school diploma.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience or a background in the construction industry.

Responsibilities

Use company technology to create, assign, and monitor work orders.
Track machine service intervals, order parts, and diagnose equipment issues.
Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer and company-owned rental equipment.
Maintain and nurture customer relationships and keep customers informed about ways EquipmentShare can support their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous PTO and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.