Service Manager

FleetPride•Nashville, TN

13d

About The Position

The Service Manager supervises and coordinates service operations and manages the overall performance of all areas of the Service Center, including P&L, equipment, personnel administration, and work schedules. The role aims to meet or exceed annual EBITDA, sales budget, and inventory goals while fulfilling customer expectations for product supply and service. The Service Manager oversees service functions and workspaces, directs workflow and assignments, supports employees through coaching and training, and ensures customer service, work quality, accurate invoicing, safety, and compliance. The position also maintains relationships with vendors, dealers, and subcontractors and reports business-unit performance as directed by senior management.

Requirements

High school diploma or GED equivalent.
Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs.
Proven track record in service operations and customer service.
Ability to work under pressure and manage stressful situations.
Strong customer service and salesmanship skills.
Ability to manage a P&L.
Ability to calculate productivity.
Average oral and written communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee all Service functions and workspaces in the Service Center.
Delegate and direct Service tasks, and monitor departmental workflow and the progress of current and pending assignments.
Deliver customer service by providing knowledge and advice and responding to questions and concerns.
Coach employees to support high performance and manage Service Center costs and assets to meet financial targets.
Serve as a primary source of information on service, inventory, product knowledge, and work processes for employees and customers.
Manage and update work orders and invoices to ensure timely, quality work and accurate billing.
Establish quality checks for work performed and invoice accuracy.
Maintain good relations with vendor representatives, dealers, and subcontractors.
Keep the workspace safe and clean.
Monitor employee work and provide progress reports to improve employee satisfaction and efficiency.
Follow industry standards, regulations, and laws.
Help train new employees in company procedures, including safety and work processes.
Stay current on industry standards and innovations in materials, tools, and processes that may benefit the company.
Provide direction and oversight to employees and staff, and report business-unit performance as directed by senior management.