Service Manager

Bridgestone Americas • Powdersville, SC

4d • $21 - $32

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. The Service Manager supports store operations, customer satisfaction and retention, and sales. The listed pay range is $20.70–$32.34.

Requirements

• High school diploma or equivalent.
• 4 years of automotive service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving ability, including handling customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver’s license at all times to test-drive customers’ vehicles.

Nice To Haves

• 2-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary point of contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage operational processes including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide the front of the shop with insights to support product and service sales and revenue generation.
• Assist with the purchase of parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive and engaging team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED