Service Manager

Hy-Vee, Inc.•Rochester, MN

8d•$18 - $23•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across store departments to keep operations running smoothly and ensure prompt, friendly customer service. The role leads by example, manages employee schedules, addresses customer concerns, oversees merchandising and compliance, and assists wherever needed throughout the store. The position also trains and evaluates employees, supports safety and personnel procedures, handles managerial data and transactions, and helps manage merchandise and displays.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to conduct interviews to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers' visits positive.
Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
Plan and adjust work schedules, assign duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees throughout the store in the Department Manager's absence, or perform work at any job level.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide updates on revised policies and procedures.
Evaluate employee performance and recommend promotions, transfers, dismissals, or other personnel actions.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for accuracy and completeness and understand basic payroll system functions.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.