Service Manager

Hy-Vee, Inc.•Waverly, IA

12d

About The Position

The Service Manager provides prompt, efficient, and friendly customer service while ensuring customers’ needs are met. The position leads by example, promotes a welcoming and positive store atmosphere, and supervises and coordinates employee activities throughout the store when Department Managers are absent, or performs work at all job levels. The Service Manager plans schedules and assignments, follows up on work, supports employee development, and helps maintain customer service, safety, security, sales, and record-keeping standards. The role also supports store operations through merchandise ordering and display planning, review of managerial data, employee performance evaluation, and assistance with customer concerns. The Service Manager is authorized to purchase merchandise and supplies and order equipment repairs. The position has daily contact with customers, employees, suppliers and vendors, and the general public, and occasional contact with regulatory agencies. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with people and maintain increased contact with others.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, efficient, courteous, and friendly service to customers throughout the store, addressing customer needs and concerns.
Promote a positive, friendly, and cooperative atmosphere through flexibility, teamwork, and role-model behavior.
Plan and adjust work schedules, assign employees to duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employee activities throughout the store in Department Managers’ absence, or perform work at all job levels.
Train employees on store policies, department procedures, job duties, safety procedures, and updates to company and store practices.
Evaluate employee performance and recommend personnel actions, including transfers, promotions, discipline, dismissal, and salary adjustments.
Maintain positive employee relations, help resolve work-performance issues, and determine and address employee motivational needs.
Enforce safety procedures, support a safe and healthy work environment, complete customer accident and employee injury reports, and assign light duty as needed.
Compile, store, retrieve, and interpret managerial information such as sales, inventory, and advertising and display results.
Order merchandise, verify deliveries and product quality and quantities, compare deliveries with orders, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Learn and apply pricing philosophies in accordance with Store Director guidelines.
Explain store services to prospective personal and business account customers to generate additional business.
Maintain compliance with company and store policies, applicable laws, security and record-keeping practices, and personal hygiene and dress guidelines.
Stay current on market trends, competitors, products, equipment, and merchandising techniques.
Handle cash registers; sell merchandise or issue merchandise through authorized requisitions and inter-store transfers.
Recommend cost-reduction programs and merchandise assortment or shelf-allocation changes.
Review personnel records for completeness, accuracy, and timeliness, and understand basic payroll processes and store accounting.
Assist in other store areas and perform other job-related duties and special projects as required.
Report to work as scheduled and on time.