Service Manager

Aventura•Ann Arbor, MI

4d•$60,000 - $70,000•Onsite

About The Position

Modern tapas, world-renowned Valencian paella, and overflowing hospitality in the heart of Downtown Ann Arbor. Aventura is a Spanish-inspired restaurant and bar located in the heart of Downtown Ann Arbor. Our approach to hospitality is energetic, intentional, and guest-focused, bringing people together over shared plates, craft cocktails, and memorable experiences. We’re looking for an experienced Service Manager to lead our dining room and help deliver exceptional service every day. Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm, seamless experience that defines Aventura.

Requirements

1–2+ years of experience minimum in a service leadership role within a high-volume, full-service restaurant environment.
Strong knowledge of restaurant service standards, dining room operations, and guest recovery.
Strong communication and organizational skills with the ability to lead, coach, and manage multiple priorities in real time.
Sound judgment, professionalism, and discretion when handling sensitive or confidential information.
Availability to work a flexible schedule based on restaurant needs, including evenings, weekends, and holidays.

Nice To Haves

A confident, hands-on leader who genuinely enjoys being present on the floor and engaged in service.
A hospitality-driven mindset with strong instincts for reading guests, anticipating needs, and creating memorable experiences.
The ability to lead with composure, positivity, and a consistent sense of urgency in a high-volume environment.
A strong coach who can provide clear feedback, reinforce expectations, and develop others in the moment.
Someone who takes ownership, follows through, and understands how great hospitality and strong restaurant operations work together.

Responsibilities

Lead the dining room from open to close, actively managing service flow, pacing, staffing, and the overall guest experience.
Maintain a highly engaged presence on the floor, connecting with guests, reading the dining room, and ensuring Aventura’s sequence of service is consistently executed.
Coach and develop team members in real time, setting clear expectations and holding the team accountable to our service and hospitality standards.
Resolve guest and operational challenges with professionalism, urgency, and a hospitality-first approach.
Oversee shift operations including opening and closing procedures, floor plans, POS transactions, cash handling, end-of-day reporting, cleanliness, safety, and restaurant readiness.