Service Manager - Modera Creative Village

Mill Creek Residential•Orlando, FL

1d•$33 - $35

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine and preventive maintenance of buildings and community features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates potential problems and proactively develops and executes plans to address them while maintaining close attention to the community’s operational needs. The Service Manager also leads and develops the service team, including recruiting, hiring, scheduling, assigning work, training, evaluating performance, coaching, and supporting associate development. The role works with community leadership to manage maintenance expenses, prepare budgets, and maintain safe operations. It requires adherence to company policies, applicable laws, and Fair Housing regulations.

Requirements

Five or more years of maintenance technician work or related experience.
HVAC certification.
Ability to read, write, and speak English, with clear written and verbal communication.
Ability to take accurate measurements and perform basic arithmetic.
General computer skills, including Microsoft Office and property management-based software.
Ability to safely work with chemicals, paint, and general cleaning supplies.
Ability to frequently operate maintenance equipment, measuring devices, and motorized vehicles as described in the job posting.

Nice To Haves

High school diploma or equivalent (GED) preferred.
CAMT preferred.
CPO preferred.
Multifamily housing experience helpful.
Bilingual skills are a plus.

Responsibilities

Inspect community grounds and buildings for safety issues and maintenance needs, prioritizing repairs to unsafe conditions.
Maintain sufficient inventory of tools, supplies, and spare parts for common repairs and emergencies.
Schedule and perform preventive maintenance on appropriate equipment and tools.
Inspect vacated apartments, document required renovations, and re-inspect completed work to ensure quality and timely completion.
Respond to resident requests promptly and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
Identify utility, apartment, fixture, and sewer clean-out cut-offs and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, daily supervision, evaluation, and counseling of the service team.
Assist with scheduling Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage maintenance expense-control programs.
Assist with maintenance budgets and safety meetings, ensuring required MSDS sheets are available to service staff before meetings.
Follow company policies and operating and safety standards, promote safe work practices, and ensure compliance with applicable federal, state, and local laws and Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; provide feedback, coaching, support, and one-on-one meetings; recognize success and manage performance.
Conduct performance appraisals, provide development support, and make decisions regarding hiring or termination of community associates.
Provide targeted training and growth opportunities and champion the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned and embody Mill Creek’s mission, values, and brand promise.