Service Manager - Modera Lofts

Mill Creek Residential•Jersey City, NJ

1d•$35 - $40

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine and preventative maintenance of building systems and features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates and evaluates potential problems and proactively develops and executes plans to address them, while maintaining close attention to the community’s operational needs. The role oversees maintenance work and service-team development, including recruiting, hiring, scheduling, assigning work, training, performance evaluations, coaching, and associate development. The Service Manager works with community management on vendor oversight, maintenance budgets, expense-control programs, safety meetings, and compliance with company policies, applicable laws, and Fair Housing regulations.

Requirements

Five or more years of maintenance technician work or related experience.
HVAC certification required.
Ability to read, write, and speak English, with clear and concise written and verbal communication.
Ability to take measurements accurately and perform basic arithmetic.
General computer skills, including Microsoft Office and property-management software.
Ability to safely work with chemicals, paint, and general cleaning supplies.
Ability to frequently operate motorized vehicles such as a car, truck, van, or golf cart.

Nice To Haves

High school diploma or equivalent (GED) preferred.
CAMT certification preferred.
CPO certification preferred.
Multifamily housing experience helpful.
Bilingual ability is a plus.

Responsibilities

Inspect community grounds and buildings to ensure safety standards, identify maintenance projects, and prioritize repairs of unsafe conditions.
Maintain sufficient inventories of tools, supplies, and spare parts for common issues and emergencies.
Schedule and perform routine preventive maintenance on appropriate equipment and tools.
Inspect vacated apartments, document needed renovations, and reinspect completed units to ensure quality, presentation, and timely completion.
Respond to resident requests promptly and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and jobs in progress.
Identify utility, apartment, fixture, and sewer clean-out cut-offs and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, daily supervision, evaluation, and counseling of the service team.
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage programs to control maintenance expenses.
Assist with maintenance budgets and safety meetings, and ensure required MSDS sheets are available to service staff before meetings.
Follow company policies and operating and safety standards, promote safe work practices, comply with applicable laws, and abide by Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Engage and develop associates, establish team goals and accountability, and provide feedback, coaching, support, and one-on-one meetings.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions regarding community associates.
Provide targeted training and growth opportunities and champion the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned and embody Mill Creek’s mission, values, and brand promise.