Service Manager (Maintenance Supervisor)

RR Living•North Little Rock, AR

6d•$30 - $35•Onsite

About The Position

The Service Manager oversees maintenance operations at Overbrook Apartments in North Little Rock, Arkansas, and leads the service team. The role includes planning onsite projects, delegating tasks, managing maintenance issues, and ensuring residents’ health, safety, and comfort. The Service Manager also helps maintain excellent public relations for the company and community. The position oversees a broad range of property operations and maintenance, including make-ready apartments, HVAC, plumbing, electrical systems, appliances, pool operations, housekeeping, grounds, maintenance equipment, contractors, and capital projects. The manager coordinates service requests, work orders, inventory, inspections, budgets, team schedules, and workflow, while ensuring timely completion and company standards. On-call responsibilities may be required as reasonably necessary, and the role requires evening and weekend availability.

Requirements

Minimum 2–3 years of experience as a Service/Maintenance Manager or Supervisor.
Experience working independently and managing assigned work while leading a team.
High school diploma or equivalent preferred.
Strong leadership and team-management skills.
Experience with technology and reporting in maintenance/service in multifamily or property management.
HVAC, EPA, and CPO certifications required.
Strong plumbing and HVAC experience required to diagnose and resolve related issues.
Experience with preventative maintenance required.
Knowledge of OSHA laws and regulations.
Ability to motivate team members and demonstrate excellent leadership skills.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow and delegate tasks.
Ability to work efficiently and effectively independently.
Excellent human-relations skills; tenant interaction is required.
Willingness and ability to learn new maintenance technologies.
Ability to work evenings and weekends; on-call responsibilities may be required as reasonably necessary.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Oversee the physical operations of the community, including housekeeping, grounds, capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
Communicate with team members about maintenance needs and ensure timely responses to requests.
Partner with vendors and outside contractors to review or develop renovation and new-construction plans as needed.
Monitor inventory levels and partner with the Community Manager to authorize purchase orders for supplies and equipment.
Ensure fire and safety inspections are completed and that the property follows safety policies, procedures, regulations, and applicable city and state building codes.
Lead and manage assigned work independently while overseeing a team, with a focus on repairing rather than replacing where appropriate.
Implement and monitor the department budget alongside the Community Manager and manage expenses within approved constraints.
Train, supervise, motivate, and develop the maintenance team; manage schedules and workflow.
Supervise work orders and apartment make-readies to ensure timely completion and resident satisfaction, and ensure grounds meet company standards.
Supervise pool maintenance, including backwashing filters, vacuuming and skimming the pool, and maintaining required chemical levels.
Perform and oversee maintenance tasks such as HVAC, plumbing, electrical work, carpentry, sheetrock, painting, grounds maintenance, and service requests.
Maintain positive public relations for the corporation and community.
Be available for on-call responsibilities as reasonably necessary to address leasing needs and maintenance emergencies.
Work evenings and weekends as required.
Obtain Fair Housing certification before interacting with prospects or residents and participate in training to comply with new or existing laws.
Comply with the Employee Handbook and maintain a neat, clean, and professional appearance at the community.