Service Manager (Maintenance Supervisor)

RR Living•Savannah, GA

7d•$28 - $29•Onsite

About The Position

The Service Manager oversees maintenance operations at Ascend at Savannah, ensuring residents’ health, safety, and comfort. The role includes performing and overseeing make-readies and maintenance work involving HVAC, plumbing, electrical systems, pools, carpentry, sheetrock, painting, and grounds. The Service Manager leads the service team, plans onsite projects, delegates tasks, manages service requests, and maintains positive relations with residents and the community. The position manages the community’s physical operations, including housekeeping, grounds, capital projects, equipment, contractors, and building systems. It also monitors inventory, coordinates purchasing with the Community Manager, ensures inspections and safety requirements are met, and manages maintenance expenses within the approved budget. The Service Manager supervises work orders, apartment make-readies, and pool maintenance, and is expected to work independently while overseeing a team. On-call responsibilities may be required as reasonably necessary for leasing and maintenance emergencies.

Requirements

At least 2–3 years of experience as a Service/Maintenance Manager or Supervisor.
Experience working independently, managing assigned work, and leading a team.
High school diploma or equivalent preferred.
Strong leadership and team-management skills.
Experience with technology and reporting in maintenance/service operations within multifamily housing or property management.
HVAC, EPA, and CPO certifications required.
Strong plumbing and HVAC experience to diagnose and resolve related issues.
Preventative maintenance experience required.
Ability to work evenings and weekends.
Knowledge of OSHA laws and regulations.
Excellent leadership skills and ability to motivate team members.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow and delegate tasks.
Ability to work efficiently and effectively independently.
Excellent interpersonal skills; tenant interaction is required.
Willingness and ability to learn new maintenance technologies.

Responsibilities

Manage the community’s physical operations, including housekeeping, grounds, capital projects, HVAC, appliances, maintenance equipment, contractors, plumbing, pool operations, and electrical systems.
Communicate with team members about maintenance needs and ensure service requests receive timely responses.
Partner with vendors and outside contractors to review or develop renovation and new-construction plans as needed.
Monitor inventory and work with the Community Manager to authorize purchase orders for supplies and equipment.
Ensure fire and safety inspections are completed and that the property follows safety policies, procedures, regulations, and applicable city and state building codes.
Promote repairing rather than replacing items when appropriate.
Manage assigned work independently while overseeing a maintenance team.
Implement and monitor the department budget with the Community Manager and manage expenses within approved budget constraints.
Train, supervise, motivate, and develop the maintenance team; manage schedules and workflow.
Supervise work orders and apartment make-readies to ensure timely completion and resident satisfaction, and maintain grounds to company standards.
Supervise pool maintenance, including backwashing filters, vacuuming and skimming the pool, and maintaining required chemical levels.
Be available for on-call responsibilities as reasonably necessary to address leasing and maintenance emergencies.
Obtain Fair Housing certification before interacting with prospects or residents.
Participate in training to comply with new or existing laws.
Present a neat, clean, and professional appearance and comply with expectations in the Employee Handbook.