Service Maintenance Manager

Tesoro Group • Minneapolis, MN

11d • Onsite

About The Position

Tesoro Group is seeking an experienced Service Maintenance Manager to oversee physical operations at 12 properties in Minneapolis, Minnesota. This is a hands-on maintenance management role responsible for preserving and maintaining the properties, preparing market-ready homes, and providing ongoing service to residents. The manager leads and mentors maintenance team members, provides direction to vendors and contractors, and fosters a collaborative, positive work environment in accordance with company policies and safety standards.

The position is under the direction of the Community Manager. It is described as contract to hire, with a 90-day period before conversion. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; weekend work, an on-call rotation, and emergency service calls are also required. The listed pay is $35–$40 per hour, depending on qualifications and experience.

Requirements

• At least 5 years of multifamily operational management experience; comparable multifamily experience is preferred.
• High school diploma or equivalent.
• Experience with training, budget development, expense management, bidding, and managing vendors, service providers, and general building contractors.
• One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC; willingness to obtain required certifications within six months of hiring to meet site or area needs.
• Strong Microsoft Word, Excel, and Outlook skills, and experience with Yardi or other industry software.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Knowledge of hand and power tools, cleaning supplies, and protective equipment.
• Ability to work at properties in a commutable radius and to ascend and descend a ladder.
• Ability to frequently move equipment weighing up to 50 pounds across sites and work outdoors in varying weather conditions.
• Ability to remain in a stationary position for 50 percent of the time.

Nice To Haves

• Leadership skills and understanding of effective employee development and career-path management.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• Bilingual ability.

Responsibilities

• Direct, guide, and supervise maintenance team members and community vendors or contractors.
• Manage and participate in routine and preventive maintenance work orders and unit turns, including scheduling contracted vendor services, and ensure work is completed on time.
• Review completed work orders and unit turns for quality and repair trends.
• Train maintenance team members on their duties, company policies and procedures, and safety standards.
• Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, lighting, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
• Prepare for and complete repairs related to REAC/HQS inspections and audits.
• Review maintenance, utility, and capital expenditures with the Community Manager to support budget goals and understanding of operations.
• Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, conducting competitive bids, and monitoring project and service completion.
• Manage the maintenance shop and inventory according to company standards and maintain a safety-focused workplace, including wearing appropriate PPE.
• Perform hands-on maintenance work and be available for weekend work, on-call rotation, and emergency service calls.

Benefits

• Tesoro Group states that it provides access to competitive compensation packages, comprehensive benefits, communication, and support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED