Service Manager

Dream Live Prosper Communities•Baton Rouge, LA

79d•Onsite

About The Position

Dream Live Prosper Communities is seeking a proactive, proficient, and driven Service Manager to lead their talented service department. This role is pivotal in ensuring resident satisfaction by overseeing timely work order completion, maintaining systems to peak standards, and managing community maintenance and inventory with precision. The ideal candidate will be a dependable leader and self-starter with a strong background in implementing preventive maintenance and overseeing vendor partnerships. Comprehensive technical knowledge in HVAC, plumbing, electrical systems, appliance repair, and pool upkeep is required.

Requirements

HVAC Certified
Lease-Up Experience a Must
Proven experience as an HVAC Service Manager or a similar role
Strong knowledge of HVAC systems, components, and controls
Leadership and team management skills with a focus on collaboration
Excellent problem-solving and decision-making abilities
Familiarity with budgeting and cost control principles
Practical communication skills for interactions with team members, vendors, and residents
Relevant certifications and licenses in HVAC systems
Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
Possess own basic tools
Ability to lift 50+ lbs and walk multiple flights of stairs daily
Strong customer service skills and a can-do attitude

Nice To Haves

Familiarity with property management operations is a plus

Responsibilities

Wow-ing residents with impeccable service
Craft cost-saving initiatives and manage budgets effectively
Swiftly respond to resident requests within 24 hours
Guide the maintenance team's hours, focus, and on-call schedule
Lead by example, providing mentorship and coaching
Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements
Perform multi-skilled tasks including painting, electrical work, HVAC, and pool maintenance
Keep grounds pristine, promptly address emergencies, and identify property hazards
Nurture relationships with service providers, overseeing vendors and supplies
Maintain a well-stocked maintenance shop without unnecessary spending
Uphold loss prevention initiatives and manage OpEx maintenance budget
Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
Perform technician and groundskeeper duties
Efficiently schedule vacancies for 5-day turns
Assign service requests to qualified personnel for a 24-hour turnaround
Schedule all vacancies for 5-day turns
Manage security deposit dispositions and attend required meetings