Service Manager

Dream Live Prosper Communities•Baton Rouge, LA

79d•Onsite

About The Position

Dream Live Prosper Communities is on the lookout for a proactive, proficient, and driven expert to take on the role of Service Manager. As a leader of our talented service department, you will play a pivotal role in ensuring resident satisfaction by overseeing timely work order completion, maintaining systems to peak standards, and managing community maintenance and inventory with precision. We are seeking a dependable leader and self-starter with a strong background in implementing preventive maintenance and overseeing vendor partnerships. Candidates should possess comprehensive technical knowledge in areas such as HVAC, plumbing, electrical systems, appliance repair, and pool upkeep. Dream Here: Careers at Dream Live Prosper Communities At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives. Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for thirteen consecutive years. Dream Live Prosper Communities is the ideal destination for those seeking a mission-driven career centered on professional development, leadership, and meaningful impact.

Requirements

HVAC Certified
Lease-Up Experience a Must
Proven experience as an HVAC Service Manager or a similar role.
Strong knowledge of HVAC systems, components, and controls.
Leadership and team management skills with a focus on collaboration.
Excellent problem-solving and decision-making abilities.
Familiarity with budgeting and cost control principles.
Practical communication skills for interactions with team members, vendors, and residents.
Relevant certifications and licenses in HVAC systems.
Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
Possess own basic tools
Ability to lift 50+ lbs and walk multiple flights of stairs daily.
Strong customer service skills and a can-do attitude.

Nice To Haves

Familiarity with property management operations is a plus.

Responsibilities

Wow-ing residents with impeccable service
Craft cost-saving initiatives and manage budgets effectively.
Swiftly respond to resident requests within 24 hours.
Guide the maintenance team's hours, focus, and on-call schedule.
Lead by example, providing mentorship and coaching.
Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
Keep grounds pristine, promptly address emergencies, and identify property hazards.
Nurture relationships with service providers, overseeing vendors and supplies.
Maintain a well-stocked maintenance shop without unnecessary spending.
Uphold loss prevention initiatives and manage OpEx maintenance budget.
Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
Lead from the front, performing technician and groundskeeper duties.
Efficiently schedule vacancies for 5-day turns.
Assign service requests to qualified personnel for a 24-hour turnaround.
Schedule all vacancies for 5-day turns
Manage security deposit dispositions and attend required meetings.