Service Manager

DistributionNOW•Corpus Christi, TX

12d

About The Position

The Service Manager is responsible for duties in the Service Department, including supervising Service Technicians and the Service Coordinator, handling service calls and emails, and coordinating service calls with assistance from the Service Coordinator. The role also supports the department’s revenue and profitability, maintains service trucks, and ensures adherence to safety and other regulated policies and procedures.

Requirements

High school diploma and/or equivalent work experience.
Excellent interpersonal skills and proficiency in oral and written communications.
Basic reading skills and ability to follow directions.
Customer-service orientation.
Computer navigation and utilization skills, with excellent Microsoft Office proficiency.
Ability to perform work accurately and thoroughly.
Ability to use reasoning to solve problems and develop new concepts or ideas.
High attention to detail, time-management, and self-motivation skills.

Nice To Haves

Assembly experience is preferred but not required.

Responsibilities

Supervise Service Technicians and the Service Coordinator.
Field service calls and emails and coordinate service calls with the Service Coordinator.
Open, post, and close Service Repair Orders (SROs) with assistance from the Service Coordinator.
Record and track technicians’ hours, with an 80–85% billable-hours target.
Submit warranty claims and follow up to ensure the factory pays them.
Handle shipping and receiving duties.
Maintain and adhere to the Shop Expense budget.
Promote and grow the Service Department’s revenue and profitability.
Adhere to Safety, DOT, SOX, and other regulated policies and procedures.
Maintain the Service Truck fleet.
Perform other duties as assigned.