Service Manager

BERGSTROM AUTO•Oshkosh, WI

9d•$60,000 - $120,000•Onsite

About The Position

Bergstrom Automotive is hiring a Service Manager for Bergstrom Ford of Oshkosh. The manager leads the service department and its technicians, service advisors, and support staff, while overseeing guest satisfaction, service operations, and financial performance. The role works with the sales and parts departments to support smooth customer transitions and ensure repair parts are available. The schedule is Monday through Friday, 7 a.m. to 6 p.m. Annual compensation is described as potential earnings of up to $120,000, consisting of a $60,000 annual base salary and a monthly dealership performance bonus.

Requirements

Proven experience in automotive service management or a similar role, with a strong understanding of service operations.
Excellent leadership, organizational, and communication skills.
Strong customer service skills and the ability to handle difficult situations professionally and empathetically.
Knowledge of automotive repair processes, systems, and technologies.
Ability to manage and motivate a team to meet performance goals.
Strong financial acumen and experience with budgeting and reporting.
Familiarity with service software and dealership management systems.
Valid driver's license and a clean driving record.

Responsibilities

Lead and manage service department technicians, service advisors, and support staff.
Train, mentor, and coach team members, and foster a collaborative environment focused on teamwork and guest satisfaction.
Address guest concerns, provide timely service updates, resolve complaints and escalations, and recommend services tailored to guest needs.
Oversee service appointment scheduling and ensure efficient department operations.
Manage inventory and parts ordering, ensuring the service department is properly stocked.
Monitor department performance, including technician productivity and service quality.
Meet or exceed service department financial goals, including labor and parts sales.
Prepare and analyze performance reports and adjust operations as needed to meet targets.
Manage the service department budget and promote cost-effective operations.
Coordinate with sales to support smooth transitions between sales and service for new and existing customers.
Work with the parts department to ensure needed parts are available for repairs and service.

Benefits

Medical, dental, vision, short- and long-term disability, and life insurance for full-time team members.
Two weeks of paid time off starting on the first day for full-time team members.
Discounts on vehicles, service, and parts.
401(k) plan with company match for full-time team members.
Paid holidays for full-time team members.
Wellness program.
Free team member clinic access.
Free health coach.
Employee assistance program.
Employee referral program.
Ongoing training and opportunities for career growth and advancement.