Service Manager

Hy-Vee, Inc.•Norfolk, NE

9d•Onsite

About The Position

The Service Manager supervises and coordinates employees across store departments to help ensure the store runs smoothly and customers receive prompt, friendly service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and supports work wherever needed in the store. The position also involves training and evaluating employees, handling transactions and managerial information, and maintaining a safe and supportive work environment. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Able to solve practical problems and interpret instructions across varied situations with limited standardization.
Able to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Able to interview people to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Able to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently able to stand and walk throughout a shift in sales, food service, or delivery areas.
Able to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Promote positive employee relations and a store atmosphere of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate store employees in the Department Manager’s absence, or perform work at any job level as needed.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties; provide ongoing education about updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.