Security Service Manager

Allied Universal • Columbia, SC

10d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and support the safety and well-being of the people and places under protection. The Service Manager guides, develops, and motivates security officers and supervisors to provide high-quality service and maintain client-specific security standards. The role includes operational oversight, client engagement, team management, safety and compliance, and efficient use of business intelligence and AI platforms to improve scheduling, productivity, and profitability.

Requirements

• Meet one of the following education and experience combinations: bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; associate’s degree in one of those fields and at least three years of such experience; or high school diploma or equivalent and at least five years of such experience.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to manage a large, dispersed team and foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience using Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Licensing may be required before employment, depending on state or local laws and regulations.
• Valid driver’s license required if driving a company vehicle or a personal vehicle for business.

Nice To Haves

• Professional, articulate, and able to exercise good independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Ensure security protocols and standards are consistently upheld and manage frontline supervisors and security officers to meet client-specific contractual hours while minimizing unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers; administer payroll, performance evaluations, and employee relations.
• Serve as the primary point of contact for clients and provide service that protects people and property.
• Use Allied Universal AI technology and Business Intelligence platforms to track metrics, optimize schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond professionally to escalated issues and coordinate with clients and internal teams.
• Maintain training, safety, and operational standards, and manage uniforms, equipment, and supplies.

Benefits

• Medical, dental, and vision coverage.
• Free employee life insurance; basic life and AD&D coverage.
• Paid employee training and development.
• 401(k) retirement plan.
• Employee assistance programs.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Disability insurance.
• Flexible PTO is mentioned in the overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED