Security Service Manager

Allied Universal•Macon, GA

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and ensure the safety and well-being of the people and places the company protects. The manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and uphold security protocols and standards. The role includes managing staffing, client relationships, operational performance, safety, and compliance. The annual salary is $46,985.73. Benefits are offered to full-time employees.

Requirements

One of the following education and experience combinations: bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; associate’s degree in those fields and at least three years of such experience; or high school diploma or equivalent and at least five years of such experience.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a diverse team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to manage a large, dispersed team and foster teamwork, innovation, agility, client relations, and results.
Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
Excellent oral and written communication skills.
Knowledge of safety protocols and delivery service.
Experience using Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Licensing requirements may apply under state or local laws and may be required before employment.
Valid driver’s license if driving a company vehicle or a personal vehicle for business.

Nice To Haves

Professional and articulate, with sound independent judgment and discretion.
Experience managing a dispersed workforce in a multi-location operation.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, and scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

Uphold security protocols and standards while independently managing frontline supervisors and security officers.
Meet client-specific contractual hours and proactively minimize unbilled overtime.
Recruit, train, schedule, and manage supervisors and officers; oversee payroll, performance evaluations, and employee relations.
Serve as the primary client contact and provide service that protects people and property.
Use Allied Universal AI technology and Business Intelligence platforms to track metrics, optimize schedules, and improve operational efficiency, productivity, revenue growth, cash collections, and profitability.
Respond professionally to escalated issues and coordinate with clients and internal teams.
Maintain training, safety, and operational standards, and manage uniforms, equipment, and supplies.

Benefits

Medical, dental, and vision coverage.
Basic life insurance and AD&D coverage; free employee life insurance is also listed.
Retirement plan and 401(k).
Disability insurance.
Paid employee training and development.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Employee assistance programs.
Flexible paid time off is also mentioned.