Service Manager - Security

Allied Universal • Corpus Christi, TX

3d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and help ensure the safety and well-being of the people and places the company protects. The role guides, develops, and motivates security officers and frontline supervisors to deliver high-quality service and meet client-specific contractual requirements.

The Service Manager manages staffing and operational performance, maintains client relationships, and uses Allied Universal’s AI technology and Business Intelligence platforms to track performance metrics, optimize schedules, and reduce unbilled overtime. The position also responds to escalated issues and upholds training, safety, and operational standards, including oversight of uniforms, equipment, and supplies.

Requirements

• Meet one of these education and experience combinations: bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; associate’s degree in one of those fields and at least three years of such experience; or high school diploma or equivalent and at least five years of such experience.
• Have at least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading the development and retention of a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Skill in managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Meet licensing requirements that apply under state and/or local laws and regulations; licensing may be required before employment.
• Have a valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.

Nice To Haves

• Professional, articulate demeanor and sound independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Ensure security protocols and standards are consistently upheld.
• Independently manage frontline supervisors and security officers, meet client-specific contractual hours, and proactively minimize unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers.
• Execute payroll, performance evaluations, and employee relations to build engaged, high-performing teams.
• Serve as the primary client point of contact and provide high-quality service that protects people and property.
• Use AI technology and Business Intelligence platforms to track metrics, optimize schedules, and reduce non-billed overtime while supporting operational efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond professionally to escalated issues and coordinate with clients and internal teams.
• Maintain training, safety, and operational standards, including management of uniforms, equipment, and supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED