Security Service Manager

Allied Universal•Montgomery, AL

11d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and ensure the safety and well-being of the people and places under its protection. The manager guides, develops, and motivates security officers and supervisors to deliver service and meet client needs. The role oversees operational performance, staffing, client relationships, safety, and compliance, using company AI technology and Business Intelligence platforms to monitor metrics and improve scheduling and operational efficiency. The listed annual salary is $55,000. Benefits are offered to full-time employees.

Requirements

Bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate’s degree in a related field and at least three years of such experience; or a high school diploma or equivalent and at least five years of such experience.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading the development and retention of a diverse team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Skill managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and results.
Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
Excellent oral and written communication skills.
Knowledge of safety protocols and delivery service.
Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Licensing may be required before employment, subject to state and local laws and regulations.
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.

Nice To Haves

Professional, articulate, and able to exercise sound independent judgment and discretion.
Experience managing a dispersed workforce in a multi-location operation.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, and scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

Ensure security protocols and standards are consistently upheld while independently managing frontline supervisors and security officers.
Meet client-specific contractual hours and proactively minimize unbilled overtime.
Recruit, train, schedule, and manage supervisors and officers.
Execute payroll, performance evaluations, and employee relations activities to build engaged security teams.
Serve as the primary point of contact for clients and deliver high-quality service that protects people and property.
Use Allied Universal AI technology and Business Intelligence platforms to track metrics, optimize schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
Respond professionally to escalated issues and coordinate with clients and internal teams.
Maintain training, safety, and operational standards, and manage uniforms, equipment, and supplies.

Benefits

Medical, dental, and vision coverage.
Free employee life insurance; basic life and AD&D coverage are also listed.
Paid employee training and development.
401(k) and retirement plan.
Employee assistance programs.
Eight paid holidays annually.
Five sick days and four personal days.
Flexible paid time off; vacation accrues at 3.08 hours biweekly, with unused vacation paid out only where required by law.
Disability insurance.
Company culture and work/life balance.