Security Service Manager

Allied Universal•Montgomery, AL

11d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and ensure the safety and well-being of the people and places under the team’s protection. The manager leads, develops, and motivates security officers and supervisors to deliver high-quality service and meet client needs. The role includes oversight of frontline supervisors and officers, client engagement, staffing and scheduling, payroll, performance management, employee relations, safety and compliance, and operational performance. The manager uses Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize schedules, reduce unbilled overtime, and support efficiency, revenue growth, cash collections, and profitability. The listed annual salary is $55,000. Benefits are offered to full-time employees.

Requirements

One of the following education and experience combinations: bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; associate degree in one of those fields and at least three years of such experience; or high school diploma or equivalent and at least five years of such experience.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading the development and retention of a diverse team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to manage a large, dispersed team and foster teamwork, innovation, agility, client relations, and results.
Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem solving that supports client and employee growth and satisfaction.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
Excellent oral and written communication skills.
Knowledge of safety protocols and delivery service.
Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Licensing may be required before employment, subject to state and local laws and regulations.
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.

Nice To Haves

Professional, articulate demeanor and sound independent judgment and discretion.
Experience managing a dispersed workforce in a multi-location operation.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, and scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

Ensure security protocols and standards are consistently upheld.
Independently manage frontline supervisors and security officers, meet client-specific contractual hours, and minimize unbilled overtime.
Recruit, train, schedule, and manage supervisors and officers; administer payroll, performance evaluations, and employee relations.
Serve as the primary client contact and provide high-quality service that protects people and property.
Use AI technology and Business Intelligence platforms to track metrics, optimize schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
Respond professionally to escalated issues and coordinate with clients and internal teams.
Maintain training, safety, and operational standards, including management of uniforms, equipment, and supplies.

Benefits

Medical, dental, and vision coverage.
Basic life insurance and AD&D coverage; free employee life insurance is also noted.
Retirement plan and 401(k).
Disability insurance.
Employee assistance programs.
Paid employee training and development.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Flexible PTO is also noted.