Security Service Manager

Allied Universal • Columbia, SC

9d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and ensure the safety and well-being of the people and places served. The Service Manager leads, develops, and motivates security officers and supervisors, oversees client service, and ensures security protocols and standards are upheld. The role also uses Allied Universal’s AI technology and Business Intelligence platforms to monitor metrics, optimize schedules, and improve operational efficiency, productivity, revenue growth, cash collections, and profitability.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate’s degree in one of these fields and at least three years of such experience; or a high school diploma or equivalent and at least five years of such experience.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to manage a large, dispersed team and foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.

Nice To Haves

• Professional, articulate manner and good independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Ensure security protocols and standards are consistently upheld.
• Independently manage frontline supervisors and security officers, meet client-specific contractual hours, and minimize unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers; handle payroll, performance evaluations, and employee relations.
• Serve as the primary client contact and provide high-quality service that protects people and property.
• Use AI technology and Business Intelligence platforms to track metrics, optimize schedules, reduce non-billed overtime, and support efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond professionally to escalated issues and coordinate with clients and internal teams.
• Maintain training, safety, and operational standards, including management of uniforms, equipment, and supplies.

Benefits

• Medical, dental, and vision coverage.
• Basic life insurance and AD&D coverage.
• Retirement plan and disability insurance.
• Paid employee training and development.
• Employee assistance programs.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Flexible paid time off is mentioned in the overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED