Service Manager

Samuels & Associates • Boston, MA

8d • $43 - $48

About The Position

Samuels & Associates is seeking an experienced, hands-on Service Manager to lead daily maintenance and property operations at South Standard. The role oversees building maintenance, mechanical systems, capital projects, vendor relations, and team development while maintaining high standards of safety, quality, and resident satisfaction. The position reports to the General Manager and is full-time, with a minimum of 40 hours per week. The schedule may vary based on property needs, including potential late hours or weekends.

The Service Manager is responsible for daily property maintenance and operations, including inspections, work orders, grounds upkeep, routine repairs, preventive maintenance, and emergency coverage. The role supervises and develops in-house maintenance technicians, coordinates with residents and commercial tenants, and manages apartment turnover and move-in readiness. It also oversees vendors, capital projects, compliance inspections, and life-safety requirements, while supporting the General Manager with budgeting, invoices, and procurement.

Samuels & Associates is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. Successful candidates must complete credit and criminal background checks as a condition of employment.

Requirements

• Bachelor’s degree from a four-year college or university.
• At least 4 years of hands-on experience in building operations and maintenance.
• Demonstrated background in project management, budgeting, and financial reporting.
• Working knowledge of commercial HVAC, electrical, and plumbing systems.
• Ability to interpret blueprints and construction drawings.
• Proficiency with work-order and preventive-maintenance software.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Excellent communication, organizational, and prioritization skills.
• Successful candidates must complete credit and criminal background checks as a condition of employment.

Nice To Haves

• Professional state licensure in HVAC.
• LEED Certification.
• Pool Certification.

Responsibilities

• Direct daily maintenance operations, property inspections, work orders, grounds upkeep, and routine electrical, plumbing, HVAC, appliance, and carpentry repairs.
• Maintain accurate service records and manage rotational on-call emergency coverage.
• Oversee building mechanical systems, life-safety systems, and energy-efficiency initiatives.
• Manage Yardi work-order and preventive-maintenance schedules, the Building Automation System (BAS), access control, and cameras.
• Supervise, mentor, and train in-house maintenance technicians; set performance expectations and provide coaching.
• Partner with the General Manager on associate performance reviews and safety-training compliance.
• Ensure prompt resolution of resident and tenant maintenance requests and maintain open communication with commercial tenants about operational impacts and building activities.
• Manage apartment make-ready cycles, including pre-inspections, vendor scheduling, painting, and repairs, to meet move-in standards.
• Supervise third-party contractors, enforce property rules, track Certificates of Insurance (COIs), and manage purchase orders.
• Oversee capital improvement projects, tenant fit-outs, and construction boundaries.
• Ensure adherence to building codes, OSHA standards, and life-safety regulations.
• Manage required municipal and annual inspections, including elevators, boilers, fire alarms, and facades, and oversee life-safety system impairments.
• Assist the General Manager with annual operating and capital budgets, accounts-payable invoice review, and cost-effective procurement of supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level