Service Manager

Green Bay • Green Bay, WI

12d

About The Position

Packer City/UP International is seeking a Service Manager to oversee the service department and shop operations. The role is responsible for managing service staff, supporting effective customer service, coordinating between customers and technicians, and helping the department operate safely and profitably. The manager will also work with vendors and marketing, oversee shop tooling and software, and plan for business growth and operational efficiency.

The company describes its workplace as one grounded in teamwork, trust, and communication, with employees encouraged to take ownership of customer expectations. Candidates are assessed for both their ability to perform the role and their potential for personal growth and advancement.

Requirements

• Valid driver’s license with an acceptable driving record.
• CDL preferred, or to be obtained within six months of hire.
• Ability to work well in a team environment and effectively manage time.
• Proven follow-up and organizational skills.
• Ability to read, analyze, and interpret written information and instructions.
• Superior communication and customer service skills.
• Strong managerial skills.
• 3–5 years of prior management experience.

Nice To Haves

• CDL.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor the performance of service department staff.
• Oversee day-to-day shop operations.
• Ensure customers receive prompt, courteous, and effective service.
• Serve as the liaison between technicians and customers.
• Take ownership of the customer experience and carry out additional assignments to leave a positive impression.
• Troubleshoot issues and work with the shop software company.
• Communicate with vendors.
• Oversee shop tooling.
• Work with Marketing to increase shop business.
• Delegate work in the service shop.
• Enforce safety requirements.
• Maintain a professional appearance.
• Create a yearly budget and plan to ensure department profitability.
• Implement department efficiencies.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with employer match.
• Short-term disability.
• Long-term disability.
• Voluntary supplemental life insurance for the employee, spouse, and children.
• Paid time off and vacation.
• Discounts on products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed