Service Manager

Leeds West Group•San Antonio, TX

12d•Onsite

About The Position

The Service Manager leads the daily operations of an automotive service department while supporting and collaborating with the Store Manager. The role requires professional integrity, strong leadership and business acumen, extensive knowledge of automotive industry practices, and a commitment to quality work, exceptional customer service, and business goals. The Service Manager exercises discretion and independent judgment on matters that significantly affect business operations. This is a full-time, salaried, overtime-exempt, onsite position requiring at least 50 hours of work per week. Business operations run Monday through Saturday and Sunday at various locations; schedules and operating hours may vary by location and business needs. The role regularly involves long hours and frequent weekend work, with up to 25% travel between local stores and less than 5% overnight travel except for particular assignments. The position operates in a fast-paced automotive retail and repair environment, with regular exposure to indoor and outdoor climates, changing temperatures, automotive tools and equipment, fluids, and chemicals. Proper PPE use, uniform standards, and compliance with OSHA workplace safety standards are required. The role includes frequent physical activity, including standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, repetitive motions, and lifting and carrying parts and equipment weighing up to 50 pounds or more.

Requirements

Minimum age of 18 years.
Active, unrestricted driver’s license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check and Motor Vehicle Records check, and ability to maintain a clean driving record.
Strong integrity and people-management skills.
Strong analytical, decision-making, problem-solving, active-listening, verbal and written communication, interpersonal, supervisory, diplomacy, and leadership skills.
Strong sales and customer-service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail, and strong time-management skills.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lift and carry heavy parts and equipment weighing up to 50 pounds or more; work long hours in a fast-paced environment, often under tight deadlines; and demonstrate adequate hand-eye coordination, manual dexterity, vision, hearing, and speaking abilities.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least three years of managerial experience.

Responsibilities

Manage daily service department operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and on time, in compliance with company, safety, and industry standards.
Analyze and monitor KPIs to assess department performance and identify areas for improvement.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver customer service and satisfaction through effective interactions, call conversion, appropriate use of promotions and discounts, promotion of financing options, quality repairs, follow-ups, customer reviews, and timely resolution of concerns and complaints.
Serve as the primary customer contact for service inquiries, estimates, and concerns.
Manage parts inventory, procurement, and supplier relationships to ensure adequate stock and timely parts availability.
Monitor parts pricing, margins, and usage trends to improve inventory management and profitability.
Manage and control inventory levels and shrinkage, business costs and expenses, P-Card use, payroll, and injury and damage claims in support of budgets and business objectives.
Act as a facility key holder and perform opening and closing procedures, including nightly deposits, system close-outs, and responding to after-hours alarms and security concerns.
Reduce workplace safety concerns, injuries, and damages through training, enforcement, and employee compliance with OSHA and company safety policies and industry practices.
Ensure test drives comply with company policies and procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Directly supervise service employees by directing, training, developing, mentoring, supporting, evaluating, and disciplining them as appropriate.
Participate in and provide recommendations regarding hiring, termination, advancement, promotion, and other employee status changes.
Lead an inclusive, cohesive team culture that develops employees, supports business goals, and delivers customer service.
Implement and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through meetings, training, audits, and other means.
Manage service employee workflows, work quality, and schedules.
Perform other duties as assigned.