Service Manager

Hy-Vee, Inc.•Rochester, MN

8d•$18 - $23•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and assisting wherever needed in the store. It is a fast-paced retail leadership position focused on developing employees and delivering results. The position reports and is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. The anticipated hourly starting wage is $18.00 to $22.50, depending on experience. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.
Ability to safely use sharp knives and blades for food preparation where applicable.
Ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment where applicable.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits welcoming.
Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury when needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.