Service Manager

Hilltop Residential Management•Grand Prairie, TX

12d•Onsite

About The Position

The Service Manager at Vue 360 Apartments is responsible for coordinating and overseeing maintenance operations, service requests, repairs, and apartment make-readies. The role includes inspecting the community, maintaining curb appeal and safety, managing preventive maintenance and inventory, and ensuring work complies with company procedures and relevant local and state requirements. The Service Manager communicates with residents, staff, vendors, and supervisors, and works with the community director on resident concerns, staffing, budgets, and purchasing. Rotating after-hours on-call duties and a flexible schedule that includes weekends are required. Hilltop Residential will cover the cost of obtaining the required EPA Universal or HVAC certification for a selected applicant who meets the other requirements.

Requirements

At least 1 year of hands-on general maintenance experience.
Strong proficiency with property management software systems.
Availability to work a flexible schedule, including weekends.
Rotating on-call responsibility for after-hours emergencies.
EPA/HVAC license or certification; the employer will cover the cost of obtaining the required certification for a selected applicant who meets the other requirements.
Valid driver's license and/or access to reliable transportation.

Responsibilities

Organize, prioritize, and ensure service requests and repairs are completed correctly and promptly.
Inspect grounds, buildings, and community features daily to minimize liability concerns and maintain curb appeal.
Oversee turnkey operations and ensure vacant units are made rent-ready promptly.
Use computer software systems daily to process and execute service requests.
Perform turnkey work as needed and ensure all make-ready units are inspected.
Follow standard operating procedures and enforce company policies and procedures.
Maintain basic knowledge of local and state codes related to permitting, sign ordinances, and pool regulations.
Communicate effectively with residents, associates, vendors, and supervisors.
Work with the community director to resolve maintenance-related resident problems.
Assist the community director with documenting counseling sessions involving maintenance staff.
Maintain a preventive maintenance program to minimize emergency and service repairs.
Maintain the hazard communications program and teach and promote safe work practices.
Assist with recruiting, hiring, and training staff, and recommend promotions and terminations when necessary.
Work with the community director to obtain competitive bids for maintenance-related expenses.
Follow budget guidelines.
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the community director's supervision.
Monitor inventory and maintain appropriate levels of parts and supplies.