Service Manager (WaterCrest at City Center)
About The Position
The Service Manager oversees maintenance operations and helps ensure the community’s physical condition, safety, and overall performance. Reporting to the Community Manager, the role supports property performance, resident satisfaction, and operational goals. The Service Manager leads and develops the maintenance team and manages vendors and resources to deliver high-quality service. The position includes managing daily maintenance work, service requests, preventive maintenance, inspections, and unit turns; maintaining property assets, amenities, equipment, and inventory; coordinating vendors and maintenance budgets; and ensuring compliance with company policies, OSHA guidelines, safety standards, and applicable regulations. The Service Manager also supports residents through responsive service and communication, oversees on-call operations, and coordinates responses to after-hours emergencies.
Requirements
- Strong mechanical aptitude, including HVAC, electrical, plumbing, and general maintenance.
- Good communication skills, including the ability to negotiate vendor bids for project repairs.
- Willingness to be on call, carry a cell phone, and respond or be recalled to the property at any time, day or night.
- Ability to adjust work schedule to complete major project assignments.
- Valid driver’s license and reliable transportation.
- EPA Type I & II Certification or EPA Universal Certification.
- Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
- Ability to work indoors and outdoors in varying conditions and navigate all areas of the community.
Nice To Haves
- Previous experience leading a maintenance team.
- CPO certification for properties with pools.
Responsibilities
- Lead and manage daily maintenance operations, including service requests, preventive maintenance, and unit turns.
- Recruit, train, and develop maintenance team members and promote performance, accountability, safety, teamwork, and continuous improvement.
- Prioritize and assign work, provide hands-on support for complex or critical repairs, and ensure timely, high-quality completion.
- Operate, maintain, and oversee the use of maintenance equipment, tools, and property vehicles as applicable.
- Partner with the Community Manager on property performance, asset preservation, operational priorities, budgets, expenses, and maintenance-related financial decisions.
- Develop and maintain a preventive maintenance program aligned with company standards.
- Ensure scheduled maintenance, inspections, and required documentation are completed.
- Inspect the property and address maintenance and safety issues; oversee unit turns and maintain property condition, curb appeal, and cleanliness.
- Maintain amenity areas, including pools and fountains, and support seasonal needs such as snow and ice removal.
- Manage vendor relationships, including bidding, scheduling, and performance oversight.
- Control maintenance expenses in line with budgets and approval guidelines, and oversee purchasing and inventory processes.
- Ensure compliance with company policies, OSHA guidelines, safety standards, and applicable regulations; lead safety training, meetings, and safe work practices.
- Safely handle and oversee the use of maintenance materials and chemicals in accordance with company standards.
- Ensure service requests are completed promptly and professionally, and communicate effectively with residents, customers, team members, and the Community Manager.
- Support resident satisfaction through responsive service, maintenance updates, and follow-up.
- Oversee on-call operations, respond to after-hours emergencies, and coordinate emergency situations with team members and vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
