Service Manager (WaterCrest at City Center)
About The Position
The Service Manager oversees all maintenance operations to ensure the community’s physical condition, safety, and overall performance. Reporting to the Community Manager, this role works closely with them to support property performance, resident satisfaction, and operational goals. The Service Manager leads and develops the maintenance team, manages vendors and resources, and delivers high-quality service. The position includes responsibility for daily maintenance operations, preventative maintenance, inspections, unit turns, property condition, inventory, vendor relationships, expense control, safety, compliance, resident service, and on-call emergency response. The role is based at WaterCrest at City Center in Lenexa, Kansas, and is full-time, with weekday work plus on-call duties. The listed pay range is $28.00–$32.00 per hour.
Requirements
- Strong mechanical aptitude, including HVAC, electrical, plumbing, and general maintenance.
- Willingness to be on call and carry a cell phone; ability to respond and be recalled to the property at any time, day or night.
- Willingness to adjust the work schedule to complete major project assignments.
- Valid driver’s license and reliable transportation.
- EPA Type I & II Certification or EPA Universal Certification required.
- CPO certification required for properties with pools.
- Ability to perform physical demands including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
- Ability to work indoors and outdoors in varying conditions and navigate all areas of the community.
- At properties using golf carts, operators must not be under the influence of alcohol or drugs while operating them, as this is a safety-sensitive activity.
Nice To Haves
- Previous experience leading a maintenance team.
- Good communication skills, including negotiating bids with vendors on project repairs.
Responsibilities
- Lead and manage daily maintenance operations, including service requests, preventative maintenance, and unit turns.
- Recruit, train, and develop maintenance team members; prioritize and assign work and support complex or critical repairs as needed.
- Operate, maintain, and oversee maintenance equipment, tools, and property vehicles as applicable.
- Promote safety, teamwork, and continuous improvement.
- Partner with the Community Manager on property performance, asset preservation, and operational priorities.
- Develop and maintain a preventative maintenance program aligned with company standards.
- Ensure scheduled maintenance, inspections, and required documentation are completed.
- Inspect the property to identify and address maintenance and safety issues.
- Oversee unit turns to ensure timely completion and quality standards.
- Maintain inventory, tools, and equipment; oversee purchasing and inventory processes.
- Maintain property condition, curb appeal, cleanliness, and amenity areas, including pools and fountains.
- Support seasonal property needs, including snow and ice removal.
- Collaborate with the Community Manager on budgeting, expenses, and maintenance-related financial decisions.
- Manage vendors, including bidding, scheduling, and performance oversight; negotiate bids for project repairs as needed.
- Control maintenance expenses in line with budget requirements and approval guidelines.
- Ensure compliance with company policies, OSHA guidelines, safety standards, and applicable regulations.
- Lead safety efforts, including training, meetings, and adherence to safe work practices.
- Safely handle and oversee maintenance materials and chemicals in accordance with company standards.
- Ensure timely, high-quality service-request completion and courteous service to residents, customers, and team members.
- Communicate with the Community Manager about service issues, property conditions, and operational needs; provide residents with maintenance updates.
- Support resident satisfaction through responsive service and follow-up.
- Oversee on-call operations, respond promptly to after-hours emergencies, and coordinate emergency situations with team members and vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
