Service Manager (WaterCrest at City Center)

Block Real Estate Services•Lenexa, KS

About The Position

The Service Manager oversees all maintenance operations to ensure the community’s physical condition, safety, and overall performance. Reporting to the Community Manager, the role supports property performance, resident satisfaction, and operational goals while leading and developing the maintenance team and managing vendors and resources.

Requirements

Strong mechanical aptitude, including HVAC, electrical, plumbing, and general maintenance.
Willingness to be on call and carry a cell phone.
Ability to respond to and be recalled to the property at any time, day or night.
Ability to adjust work schedule to complete major project assignments.
Valid driver’s license and reliable transportation.
EPA Type I & II Certification or EPA Universal Certification required.
Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
Ability to work indoors and outdoors in varying conditions and navigate all areas of the community.
Where golf carts are used, operators must not be under the influence of alcohol or drugs while operating them.

Nice To Haves

Previous experience leading a maintenance team.
CPO certification for properties with pools.
Good communication skills, including negotiating bids with vendors on project repairs.

Responsibilities

Lead and manage daily maintenance operations, including service requests, preventative maintenance, and unit turns.
Recruit, train, develop, prioritize, and assign work to maintenance team members.
Provide hands-on support for complex or critical repairs as needed.
Operate, maintain, and oversee the use of maintenance equipment, tools, and property vehicles as applicable.
Promote safety, teamwork, and continuous improvement.
Partner with the Community Manager on property performance, asset preservation, operational priorities, budgeting, expenses, and maintenance-related financial decisions.
Develop and maintain a preventative maintenance program aligned with company standards.
Ensure scheduled maintenance, inspections, and required documentation are completed.
Conduct regular inspections and address maintenance and safety issues.
Oversee unit turns to ensure timely completion and quality standards.
Maintain inventory, tools, and equipment and oversee purchasing and inventory processes.
Ensure property condition, curb appeal, cleanliness, and amenity areas—including pools and fountains—meet company expectations and remain in proper working condition.
Support seasonal property needs, including snow and ice removal.
Manage vendor relationships, including bidding, scheduling, and performance oversight.
Control maintenance expenses in alignment with budgets and approval guidelines.
Ensure compliance with company policies, OSHA guidelines, safety standards, and applicable regulations.
Lead safety efforts, including training, meetings, and adherence to safe work practices.
Safely handle and oversee the use of maintenance materials and chemicals according to company standards.
Ensure timely, high-quality service-request completion and courteous service to residents, customers, and team members.
Communicate with the Community Manager about service issues, property conditions, and operational needs.
Communicate maintenance activities and updates to residents and support resident satisfaction through responsive service and follow-up.
Oversee on-call operations and respond promptly to after-hours emergencies.
Coordinate emergency situations and communicate with team members and vendors as needed.