Service Manager
About The Position
Bridgestone Retail Operations is hiring a Service Manager to lead automotive service operations and customer relationships. The role combines automotive repair knowledge with strong people skills, serving as a liaison between technicians and customers. The manager selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. The Service Manager assigns and schedules work according to staff skill levels, supports customers’ automotive service needs, and oversees hiring and training. The role also maintains quality standards and teammate retention, manages customer communication and issue resolution, supports sales through vehicle inspections and coordination between the front and back of the shop, and helps ensure efficient store operations and compliance with company policies. The listed pay range is $23.00–$35.94. Bridgestone offers training, performance incentives, paid vacation and holidays, healthcare benefits, and a 401(k) plan, among other resources.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to problem-solve customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Capacity to lead and coach others.
- Strong teammate, customer service, and communication skills.
- Ability to recruit and successfully select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Valid automotive driver's license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for automotive service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective automotive service team.
- Help ensure high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Act as the primary contact for customer inquiries, feedback, and concerns, fostering long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales.
- Assist with the purchase of parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Formal training and performance incentives.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
