Service Manager

Hy-Vee, Inc. • Bettendorf, IA

8d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and steps in wherever needed. The Service Manager works in a fast-paced retail store environment and is responsible for supporting a friendly, collaborative, accountable, and customer-focused store culture. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience required.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to perform the physical activities and work in the environment described for the role.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and help make each customer visit a positive experience.
• Lead by example and maintain positive employee relations and a culture of friendliness, teamwork, and accountability.
• Plan, prepare, and adjust work schedules; assign employees to duties and follow up to ensure tasks are completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
• Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
• Train employees on store policies, department procedures, and job duties; provide ongoing education about policy and procedure updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED