Service Manager

Orkin LLC • Lexington, KY

11d

About The Position

Orkin’s Service Manager leads a service operation and develops the service team to deliver high-quality pest control service. The role combines technical knowledge, leadership, and customer engagement, with a focus on safety, professionalism, empathy, integrity, and innovation. After completing paid training, the Service Manager leads the operation, supports business growth, and helps ensure customer expectations are met or exceeded. The position includes field work and community service opportunities. No industry experience is required, and Orkin provides training, tools, and technology.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Ability to work independently in the field and interact with clients.
• Ability to meet physical job requirements and safely perform job duties, with or without accommodations.
• Ability to safely use a ladder within the manufacturer’s weight capacity.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to wear personal protective equipment, which may include an OSHA-compliant respirator.
• Willingness to work in different weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to provide excellent service while prioritizing safety.
• Act professionally and with integrity when working with customers and coworkers.
• Assist with recruiting talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Competitive earnings starting at $55,000 to $65,000 per year.
• Company vehicle with gas card upon route assignment.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Paid, comprehensive training program.
• Opportunities to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED